Refund & Returns Policy

At OEMBRIX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Returns Policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unopened.

  • Be in its original packaging.

  • Be in the same condition that you received it.

  • Include proof of purchase or your order number.

For hygiene and safety reasons, we cannot accept returns of opened or used food supplements unless the product is faulty or damaged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging (if applicable)

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is the result of our error or a faulty product.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Opened food supplements

  • Used products

  • Items returned outside the eligible return period

  • Products not in their original condition or packaging

Return Shipping

Customers are responsible for return shipping costs unless the product is damaged, defective, or sent in error by OEMBRIX.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without proof of delivery.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow the standard return process outlined in this policy.

Contact Us

If you have any questions about returns or refunds, our customer support team is happy to help.

Email: support@oembrixsupplements.co.uk

We aim to respond to all enquiries as quickly as possible and will work with you to resolve any issues fairly and efficiently.